Head of Freelancers Operations Department

Head of Freelancers Operations Department
Are you passionate about shaping the future of freelance writing and ready to lead a dynamic team? We are searching for a visionary Head of Freelancers Operations to oversee the lifeblood of our writing platform - our talented freelancers.
As the driving force behind our freelancer department, you’ll manage everything from recruitment to quality assurance, ensuring that every piece of content meets our high standards. With a keen eye for detail and a knack for process optimization, you’ll spearhead the integration of AI tools to push our operations to the next level.
If you’re ready to tackle new challenges, such as enhancing STEM orders and maintaining top-tier quality, we want you on our team!
Remote
Full-Time | Operations
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job description
Your responsibilities will be:
Team Leadership: Oversee a department, ensuring the smooth operation of all freelancer-related activities.
Process Optimization: Continuously assess and optimize workflows to improve efficiency and the quality of outputs.
Freelancer Lifecycle Management: Manage the entire lifecycle of freelancers on the platform, from hiring and training to performance evaluation and termination.
Quality Assurance: Monitor and maintain high standards of product quality and manage the KPIs related to cancel rates and product quality rates.
Reporting: Provide regular reports on department performance, including KPIs, challenges, and areas for improvement, to senior management