Account Manager
Posted:
- Location
- Malta
- Job type
- Permanent
| Responsibilities: Upsell and cross-sell new vendors and features towards existing customers. Prioritize and develop customer product/service requests. Deliver training to the customers on product functionalities and new features. Build long-term strategic cooperation with customers. Review customers’ portfolio and traffic to improve the services they have Solve customer needs in a proactive manner and search for development opportunities Attending industry events across Europe could be occasionally necessary. Coordinate with different departments to make sure customer expectations are met Permanently improve your knowledge about the Payments Industry and MoneyMatrix product. Requirements: Minimum 2 years’ experience within account management inside e-commerce or payments is desirable Bachelor’s degree in Marketing, Economics or related fields is nice to have General knowledge about payments, the online industry, marketing, affiliates, customer service, payments, content, and development Excellent English written and oral communication skills Result-oriented and creative thinking Ability to multitask, working on own initiative whilst being part of a fun team Thrive in a social environment and know how to create positive and long-term relationships Attention to details. Work Life Balance: 40% work from home, over any 3-month period (can work one month per quarter abroad) Extra leave days added depending on seniority inside the company - 43 days including public holidays by year 5 of employment 10 sick leave days per year with no doctor’s certificate requirement (excluding legal medical leave) 21 weeks of maternity leave 4 weeks of paternity leave Upon return to work soon after having child, 100% work for home for one year for mothers; 13 weeks for fathers. Benefits and Office Perks: Daily catered lunch or monthly lunch allowance Private Medical insurance Gym Membership Access to online learning platforms Udemy for Business and O’Reilly and budget for external training Parking at the office & many office perks (e.g. massage at work) Frequent office events and team building activities in different locations A great office space with own pool on the roof Department MoneyMatrix Role Account Manager Locations Sliema Remote status Hybrid Remote Employment type Full-time Business Unit MoneyMatrix Remote Hybrid |