Customer Support Representative
Posted:
- Location
- Remote
- Job type
- Permanent
Customer Support Representative
job description
Your responsibilities:
Respond to incoming customer chats, emails, and phone calls promptly and professionally.
Collaborate with writers to ensure seamless communication and issue resolution.
Address customer complaints, provide effective solutions via chat and phone, and manage case follow-ups.
Handle payment-related issues, including processing refunds, resolving payment issues, and verifying user accounts.
Manage tasks within the CRM system to maintain organized and efficient workflows
| We're looking for someone who: Has a strong command of English (Upper-Intermediate level or higher) to communicate effectively with our clients across chats, calls, and emails. Is a natural problem solver, ready to listen, understand, and resolve client issues with a positive attitude. Is empathetic and personable, making clients feel valued and heard. Is proactive and goal-oriented, always aiming to achieve more and lead by example. Do you want to know some details about this position? Mariana will help! more details work Ready to apply? Here's what to expect: Pass an Online English Test to assess your language skills. Initial Phone Call with our recruiter to get to know you better. Interview with your future team lead and recruiter (we look forward to meeting you in English!). Online training (7 days, 4-6 hours a day). Receive Your Offer and join Boosta! We look forward to welcoming a new member to our team. Don’t wait—apply today! We provide an environment that encourages personal and professional growth. Flexible Hours: Whether you're an early bird or a night owl, we have shifts to fit your lifestyle. Morning (7:00 - 15:00), Day (15:00 - 23:00), Mid (18:00 - 2:00), and Night (23:00 - 7:00) shifts. We provide thorough onboarding, continuous mentorship, and opportunities for growth. Say goodbye to monotony—each day brings fresh challenges and tasks. Our team is social and supportive, with regular online and offline events. WHAT WE OFFER: Recommend a friend apply Haven’t found a vacancy that suits you? Maybe we will find something to offer you Send resume For CV / career questions cv@boosta.co For all other questions pr@boosta.co |