As IT Support Engineer
Job description
We are…
A leading digital sports media group with a large global presence. Our Better Collective brands, including Action Network, Playmaker, Rotogrinders, HLTV, and The Nation Network, attract over 400 million monthly visits. At Better Collective, we believe in the power of sports to unite and inspire people. With our innovative approach and fan-first mentality, we're redefining how sports content is consumed and shared.
Like all winning teams, we value respect, creativity, and fun. We operate in a dynamic environment where collaboration drives ideation and where you will help shape the ever-growing sports media landscape as we know it. Here at Better Collective, we provide an opportunity for your voice to be heard and create a space where you can have fun in the process. We’re not just about work, rather we look to build a community that celebrates victories, learns from hardships, and grows as one. Whether a sports fan or just curious, Better Collective is the place where your talent can shine while you make a real impact along the way.
Join us and become part of an exciting journey!
You are…
You’re a dynamic IT professional who thrives on optimizing technology systems and providing exceptional team support. Based in our Buenos Aires office, you will manage IT operations across Latin America, overseeing staff in Argentina, Brazil, and providing support in Chile and Colombia. Additionally, you’ll act as the primary IT link to our New York office while collaborating closely with the General IT Manager in Copenhagen and our global IT team based in Serbia.
You will…
Team Management: Supervise two full-time IT employees (one in Buenos Aires, one in Rio de Janeiro) while ensuring smooth operations across Chile, Colombia, and the NYC office.
Global Collaboration: Work closely with the General IT Manager in Copenhagen and the IT team in Serbia to align with company-wide tech initiatives and standards.
IT Operations:
Manage regional IT support requests, ticket processes, and on-site troubleshooting.
Oversee onboarding, offboarding, and inventory management for equipment and software.
Maintain and implement system configurations, upgrades, and security protocols.
Administer Google Workspace, company intranet, security tools, Slack, and computer management platforms.
Network Infrastructure: Assist with network upgrades, improvements, and repairs across regional offices.
Process Development: Work with global IT leadership to refine and develop efficient IT processes.
Job requirements
You have…
3+ years of IT management experience.
Expertise in Mac OSX and/or Windows operating systems.
Proficiency with Google Workspace, including user and account management.
Ability to troubleshoot network issues and resolve hardware/software problems.
Knowledge of maintaining computer security systems and restoring devices to factory settings.
Only english resumes will be considered.
Bonus points…
Experience in network administration and Active Directory management.
A strong orientation toward process improvement and automation.
Fluency in Spanish and Portuguese.
Our Commitment
Better Collective celebrates diversity and is committed to fostering an inclusive environment for all employees. We believe that varied experiences and perspectives make for better teams and products, enriching both our workplace and the communities we serve.
Join us in Buenos Aires and be part of a global team shaping the future of sports media and technology.
