PAYMENTS ANALYST

Purpose of Job:

The Payments Analyst will report directly to the Payments Manager. In the absence of the Payments Manager, the Payments Analyst will report directly to the Head of Payments. The Payments Services Team will be responsible for the operations and management of the player deposit and withdrawal processes. The applicant will be responsible for the necessary daily management of PSPs both in the Live and stage environment. This includes but not limited to, testing, reconciliations, reporting, analysing data, acceptance rates, monitoring PSP performance and so on.

 

Key Responsibilities & Accountabilities

KPI: Reconciliations

 

Creating and performing daily reconciliations between the various payment providers and back-office data / systems. Includes both manual reconciliations.

Designing and working with the BI Team to implement automated reconciliations and dashboards.

Drafting discrepancy excarnation reports to be investigated internally and externally.

Drafting payments incident reports detailing the issue, supporting documentation and the process to resolution. Following up timely within agreed SLA, resolving and documenting identified reconciliation discrepancies.

Creating and performing ad hoc PSP settlement statement reconciliations (reconciliations between the various payments providers settlement statements and back-office data.

Liaising with the Finance department to ensure cash flows settlements are reconciled and any differences investigated.

Liaising with the Fraud department to ensure chargebacks are investigated and disputed where appropriate.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties to achieve business objectives.

 

KPI: Testing

 

Designing, performing, and documenting multiple payment method testing in both the stage and live environments. This will include testing various desired outcomes across many different scenarios and will be fluid depending on the test being performed.

While continuously amending and improving where necessary.

KPI: Reporting: Measuring and tracking PSP performance

 

Prepare daily, weekly and monthly PSP performance reports, monitoring and analysing player payment transactional data for trends and potential performance issues.

Analyse and propose updates to the PSP onboarding, player deposit and withdrawal payment journeys as the business evolves.

Monitoring the day-to-day payment success rates and optimize traffic flows across PSPs.

Investigate lower performance routes and times with suppliers, make recommendations for route optimization.

Spot trends in performance and propose solutions to optimize route.

Serving as the first point of contact for PSP’s queries both internal and external.

KPI: Payment method, journey & UX optimization

 

Troubleshooting.

Prepare detailed documentation, describing a reconciliation discrepancy, PSP optimization issue or a player query identified and the troubleshooting process that pursued.

Other:

 

Supporting the Head of Payments with any specific ad-hoc task related to player payments.

Supporting the Payments Team research potential PSP’s to onboard.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

 

Essential Criteria:

Agile thinker with a knack for numbers and data.

Upholds standards.

Knowledge of online payments processing cycles.

Familiarisation with various online payment methods and products.

Meticulous and ability to work accurately under pressure.

An understanding of legislation and regulations in fraud and risk mitigation.

Excellent analytical skills.

Knowledge of casino products/systems (preferred).

Meeting deadlines and due dates.

Word and Excel proficient.

Must be able to work in a fast-paced environment.

Desirable Criteria:

Tertiary Qualification.

Payment Processing reconciliation experience.

Person Specification:

Enthusiasm for learning and self-improvement.

Aptitude for fostering positive relationships.

Great organisational and time-management abilities.

Strategic thinker with an analytic mind and a problem-solving attitude.

Reporting and interaction:

Managerially Accountable to: Payments Manager or Head of Payments.

Key Internal Relationships: Legal & Compliance, Finance, Product, Acquisition and Fraud & Risk Teams.

Key External Relationships: Tech provider, PSPs.